Frequently Asked Questions

How do I place an order?

Click on ‘Place your order‘ in the top navigation & complete the form. It is important that you fill in all fields and include the item numbers when placing your order request, these can be found on each item listing.

Once we have received your order request we will respond via email to acknowledge your order, confirm timings, total cost including postage and postage service that will be used. You will separately receive a Paypal invoice and payment must be received prior to items being dispatched.

How do I pay for my order?

Once your order has been acknowledged, a Paypal invoice will be generated to the same email address. Orders will not be dispatched until payment has been received.

For bespoke orders, a deposit of 25% must be received before work begins on your item(s). With the rest payable once the order is complete, but before dispatch.

We are also happy to receive bank transfers, please let us know if this is your preferred method of payment. Account details will be included on your invoice.

What are your postage costs?

All orders under £50 will be sent Royal Mail First Class Signed For, all orders over £50 will be sent Royal Mail Special Delivery.

Costs will depend on weight and will be confirmed when you receive your order acknowledgement.

How long does it take for an item to be dispatched?

Unless you have place a bespoke order, all items will be dispatched within 2 weeks. Items that are in stock will be dispatched in 2-3 working days. Hall mark requests add an extra week to allow for the Assay Office to process the piece of jewellery.

Dispatch times will be confirmed in your order acknowledgement.

Can I collect my order rather than paying postage?

Yes, we can arrange for contactless collection from the studio in Hildenborough.

What is your returns policy?

You can view our full returns policy here.

What if I have a problem with my order?

If you need to discuss any aspect of your order, please don’t hesitate to get in touch at your earliest convenience.

Why are only some items hall marked?

By law, items made from Sterling Silver, that are over 7.78 grams in weight, need to be hall marked. This is your guarantee of purity. The marks show the metal that is used, where the item has been assayed, the year the item was assayed and the makers mark.

If wished, a hall mark can be added to an underweight item at an extra charge of £20.00. It will also add two weeks to the delivery time.

Are all pieces unique?

As all items are made by hand there will always be slight variations between pieces. Where a technique has been used which means each piece is completely unique this has been noted on the item listing.

I’d like to order a bespoke piece of jewellery, is this something you do?

This is something we are happy to look into and will depend on requirements. Please get in touch and we can discuss further.

My silver jewellery has tarnished, what should I do?

Silver jewellery does tarnish over time but this can easily be rectified. Please take some time to read our full care guidelines.

Ready to find your design?